Computer Problem Report Form

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1. Describe your problem: ________________________________________________________________ 2. Now, describe the problem accurately: ________________________________________________________________ 3. Speculate wildly about the cause of the problem: ________________________________________________________________ 4. Problem Severity: A. Minor__ B. Minor__ C. Minor__ D. Trivial__ 5. Nature of the problem: A. Locked Up__ B. Frozen__ C. Hung__ D. Strange Smell__ 6. Is your computer plugged in? Yes__ No__ 7. Is it turned on? Yes__ No__ 8. Have you tried to fix it yourself? Yes__ No__ 9. Have you made it worse? Yes__ 10. Have you had "a friend" who "Knows all about computers" try to fix it for you? Yes__ No__ 11. Did they make it even worse? Yes__ 12. Have you read the manual? Yes__ No__ 13. Are you sure you've read the manual? Maybe__ No__ 14. Are you absolutely certain you've read the manual? No__ 15. If you read the manual, do you think you understood it? Yes__ No__ 16. If 'Yes' then explain why you can't fix the problem yourself. ________________________________________________________ 17. What were you doing with your computer at the time the problem occurred? __________________________________________________________ 18. If you answered 'nothing' then explain why you were logged in? __________________________________________________________ 19. Are you sure you aren't imagining the problem? Yes__ No__ 20. Does the clock on your home VCR blink 12:00? Yes__ What's a VCR?__ 21. Do you have a copy of 'PCs for Dummies'? Yes__ No__ 22. Do you have any independent witnesses to the problem? Yes__ No__ 23. Do you have any electronics products that DO work? Yes__ No__ 24. Is there anyone else you could blame this problem on? Yes__ No__ 25. Have you given the machine a good whack on the top? Yes__ No__ 26. Is the machine on fire? Yes__ Not Yet__ 27. Can you do something else, instead of bothering me? Yes__

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