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For the Technologically Challenged
Rating:
Quality: (Quality: Unrated)
>> > > True stories from the technical support lines. . . . Just in case
>> > > you think you are TC (technologically challenged).
>> > >
>> > > Compaq is considering changing the command "Press Any Key" to
>> > > "Press Return Key" because of the flood of calls asking where the
>> > > "Any" key is.
>> > >
>> > > AST technical support had a caller complaining that her mouse was
>> > > hard to control with the dust cover on. The cover turned out to be
>> > > the plastic bag the mouse was packaged in.
>> > >
>> > > Another Compaq technician received a call from a man complaining
>> > > that the system wouldn't read word processing files from
>> > > his old (5 1/4) diskettes. After trouble-shooting for magnets and
>> > > heat failed to diagnose the problem, it was found that the customer
>> > > had labeled the diskettes, then rolled them into the typewriter to
>> > > type the labels.
>> > >
>> > > Another AST customer was asked to send a copy of her defective
>> > > diskettes. A few days later a letter arrived from the customer along
>> > > with photocopies of the floppies.
>> > >
>> > > A Dell technician advised his customer to put his troubled floppy
>> > > back in the drive and close the door. The customer asked the tech
>> > > to hold on, and was heard putting the phone down, getting up and going
>> > > across the room to close the door.
>> > >
>> > > Another Dell customer called to say he couldn't get his computer
>> > > to fax anything. After 40 minutes of trouble-shooting, the technician
>> > > discovered the man was trying to fax a piece of paper by holding it
>> > > in front of the monitor screen and hitting the "send" key.
>> > >
>> > > Yet another Dell customer called to complain that his with soap and
>> > > water and soaking the keyboard for a day, then removing all the keys
>> > > and washing them individually.
>> > >
>> > > A Dell technician received a call from a customer who was enraged
>> > > because his computer had told him he was "bad and an invalid". The
>> > > tech explained that the computer's "bad command" and "invalid"
>> > > responses shouldn't be taken personally.
>> > >
>> > > A confused caller to IBM was having troubles printing documents. He
>> > > told the technician that the computer had said it "couldn't find
>> > > printer." The user had even tried turning the computer screen to face the
>> > > printer -- but his computer still couldn't "see" the printer.
>> > >
>> > > An exasperated caller to Dell Computer Tech Support couldn't get her new
>> > > Dell Computer to turn on. After ensuring the computer was plugged in, the
>> > > technician asked her what happened when she pushed the power button.
>> > > Her response, "I pushed and pushed on this foot pedal and nothing happened."
>> > > The "foot pedal" turned out to be the mouse!
>> > >
>> > > Another customer called Compaq tech support to say her brand-new
>> > > computer wouldn't work. She said she unpacked the unit, plugged it in
>> > > and sat there for 20 minutes waiting for something to happen. When asked
>> > > what happened when she pressed the power switch, she asked "What power
>> > > switch?"
>> > >
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